Refund Policy

The permit-readiness review is a one-time charge of CAD $149 per report. There is no subscription, no auto-renewal, and no saved card on file. To run another review later, you authorize another one-time charge.

The permit-readiness review includes a Permit-Readiness Review PDF, a Senior Official's Regulatory Assessment PDF, and a QR-verified public verification link.

You are covered if any of the following apply:

• The certificate PDF failed to generate.
• The analysis is demonstrably wrong (for example, citing a bylaw that does not exist).
• You are dissatisfied for any reason within 7 calendar days of purchase.

Email support@vanpermitaudit.ca from the address on your account and we will refund the full $149 to the original payment method within 5 business days.

No forms, no support tickets, no negotiation.

This guarantee is in addition to (not in replacement of) your statutory rights under British Columbia consumer-protection law. The BC Business Practices and Consumer Protection Act governs refund practices for BC residents and sets a floor that contractual terms cannot reduce.

Enterprise subscriptions, when arranged, are governed by the Master Service Agreement on the Legal page and by the terms of the individual Order Form. The 7-day money-back guarantee applies to per-report purchases only and does not extend to enterprise subscription fees.

Email support@vanpermitaudit.ca from the email address associated with your account. Include your order date and a brief description of the issue. We will confirm receipt and process the refund within 5 business days.